Complaints Procedure

It can always happen that something does not go exactly as planned. We recommend that you first report complaints to us by emailing to info@prohemp.nl.

If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr.

If your complaint is not already being handled elsewhere, you are free to submit your complaint through the European Union's platform.